General Questions
What materials are your jewelry made from?
We use 18k gold vermeil, 925 sterling silver, and high-quality gemstones for our jewelry pieces. It is anti-tarnishing and anti-allergenic.
Are your products hypoallergenic?
Yes, our jewelry is crafted to be safe for sensitive skin using hypoallergenic metals.
Product Information
What is the difference between sterling silver and silver-plated jewelry?
Sterling silver is made of 92.5% pure silver, while silver-plated jewelry has a thin layer of silver over a base metal.
How long is the lifespan of the jewelry?
Our jewelry is backed by a 1-year warranty, showcasing our dedication to exceptional quality. To preserve their brilliance, your pieces deserve a touch of mindful care. Protect them from chemicals, handle them delicately, and store them safely when not being worn. With proper care, your jewelry will maintain its radiance for years, transforming into cherished keepsakes in your collection.
Orders & Shipping
What are your shipping cost?
At Charrme, we are pleased to offer complimentary shipping on all orders. However, please note that return shipping costs are the responsibility of the customer.
Do you ship worldwide?
Currently, we offer shipping exclusively to all European countries. Stay tuned as we continue to expand our delivery options in the future!
What is the estimated delivery time frame?
Shipping times vary depending on the destination, but typically take between 5-7 working days.
Returns & Exchanges
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, please follow these steps:
For any questions or assistance with returns, please don’t hesitate to contact our customer service team.
Warranty & Repairs
Do your products come with a warranty?
Yes, all our jewelry comes with a 1-year warranty covering manufacturing defects.